Job Description
Partner Account Manager: Fixed – MIL00005O
The H Band Partner Account Manager (Fixed) role is based within EBU.
The role of the Partner Account Manager is to enable and support EBU Partners in achieving the Vodacom EBU objectives of being the preferred Total Communications provider (fixed) for SOHO and SME customers in South Africa. Deliver high standard Channel Account Management for both existing and new partners. Enabling and support the EBU Partner to achieve acquisition, retention and churn targets
Your responsibilities will include:
· Allocate and communicate voice and fixed line targets
· Achieve regional targets for new business acquisition, retention and churn
· Monitor the performance of EBU partners continuously to ensure that agreed targets are achieved
· Assist the EBU partners in creating pipelines, account plans and revenue forecasting
· Ensure that EBU partners apply account management methodologies in servicing customer accounts
· Create and manager relationships at multiple touch points with EBU partners and customers
· Act as a single point of contact for the EBU partner to drive collaboration across all functions of the business
· Communicate market trends and provide adequate up to date information on products and systems
· Assist with on boarding of new partners, identify type of partner, and communicate the relevant legal agreement / addendum, X-codes, co-ordinate training calendar / curriculum and access systems
· Grow and enhance existing partners, inform and communicate any new training modules applicable
· Communicate and drive EBU partner training curriculum in accordance to the EBU partner policies and procedures
· Visit EBU partners as per a regular structured calling cycle – provide consultation and guidance to partners, be visible, build and maintain relationships with EBU partners and recommend products and services to EBU partners in order to generate more revenue
· Ensure timeous response to queries and escalation, resolve all queries in the best combined interest of the EBU partner and Vodacom
The ideal candidate for this role will have:
· Matric / Grade 12 essential
· Relevant 3 – 5 year experience with a 3 year Diploma or Degree essential
OR
· matric / grade 12 essential
5 years relevant experience essential
In addition to the details listed above, the ideal candidate will have an in depth knowledge and understanding of technical/IT business solutions and must have flexibility and problem handling and solving ability and be target driven.
The base location for this role is Cape Town, Century City
Vodacom is an African mobile communications company providing voice, messaging, data and converged services to around 50 million active customers. From our roots in South Africa, we have grown our operations to include networks in Tanzania, the Democratic Republic of Congo (‘DRC’), Mozambique and Lesotho.
Vodacom is majority owned by Vodafone, one of the world’s largest mobile communications companies by revenue. We’re listed on the JSE Limited and our head office is in Johannesburg, South Africa.
Key search words: e.g. Partner Account Manager, EBU, Fixed, Century City
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Location : Milnerton Century City 7441
Job Type : Full-time
Employment Type : Permanent
Closing Date : 25-May-15, 10:59:00 PM
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https://tas-vodafone.taleo.net/careersection/2a_sa/jobdetail.ftl