May 30

Inbound Shared Contact Call Centre Agents (x 4) ICT Work Stream

Job Title: Inbound Shared Contact Center Agents (ICT Work Stream)       Vacancies Available: 4

Employer: Department of Health, Provincial Administration, Eastern Cape

Centre:  E.L. Call Center

Job Reference No: INBOND/SCCA/ICT/02/03/05/2013

Annual Salary: 170,799 to 201,195 Rands per year plus benefits.

Educational Requirements:

  • Diploma or similar qualification in Information Systems/IT.


  • Proven experience as ICT held desk / ICT Contact Centre agent
  • Proven experience in handling different types of customers online.
  • Knowledgeable and competent with CCC (Contact Centre Client) and CRM.
  • Have worked in a call center for at least 2 to 3 years.
  • Skilled and knowledgeable with :

a.       Windows Services Support.

b.      Networking Skills

c.       Virtualization

d.      UNIX

e.      Remote Desk and IP addressing

f.        A+ and N+

How to Apply: First, you will need to download the Z83 Application Form Here >> Z83 Form. Applications should be delivered by hand or sent by postal service.

Submit your job application to:

The Department of Health Main Registry,

Dukumbana Building,

4th Floor

Room No.411


The Recruitment Manager,

Department of Health,

Private Bag X0038,

BISHO 5605

Enquiries about this Job Vacancy can be directed to:

Mr. Z Ntlube

Telephone: 043 7110699

Closing Date of Application:  11 June 2013

Documents to be sent with Application: Attach your updated CV and certified photocopies of your Educational Qualifications, ID card and Driver’s license. Documents should have a certifying stamp that is not older than 3 months.

For more Job details, download the document >> Department of Health Vacancies