Technical Support / FTTH Support Helpdesk Position

Technical support:

· Monitor and reply to clients on the fiber helpdesk, via the Sysaid

· Reply to email queries internally and with customers and suppliers

· Deal with customer issues remotely via TeamViewer as well as onsite visits

· Deal with 1st line desktop, laptop, network, server, wifi and internet related issues

· Create, edit, and reset passwords user accounts on Active directory and locally

· Setup new users

· Attend customer meetings to sell hardware or services

· Report any customer gripes to manager as well as issues that take too long to be resolved

· Supply customer quotes for hardware/software

· After hours standby support 1 week a month Monday to Sunday


  • Monitor and reply to clients on the fibre helpdesk, via the Freshdesk web page and Freshdesk app.
  • Reply to email requires.
  • Create users, suspend users and top-up users data on Radman,
  • Preconfigure routers for installation. PPPoE details, SSID and password.
  • Go out to the install the fibre routers at the apartments.
  • Assist clients remotely with connectivity issues and when required go onsite to fix issues.
  • Currently the main functions for the FTTA/FTTH are setups and Support
Must a a good positive attitude and be hard working.