Jun 10

Vacancy – Head Of Executors: Nedbank, Cape Town ZA

Head Of Executors: Cape Town

Location: Cape Town, ZA

Description

 

Nedbank Recruiting

Job Classification

Job Family

Sales and Services

Career Stream

Fiduciary

Leadership Pipeline

Manage Others

FAIS Affected

Job Purpose

To manage, organise, control and plan the activities of the Estates Department.

Job Responsibilities

Ensure transformational targets are met. Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth. Participate in the development and implement action plans to address issues raised in culture surveys. Create a client service culture. Achieve operational excellence. Encourage team to generate innovative ideas and share knowledge to add value to the business. Manage and monitor the �deadwood� in the team by ensuring the they are under target. Monitor estates to ensure they are closed within the target period. Monitor action targets for estates to ensure agreed actions are completed, if they are not achieved address why. Manage the complaints and compliments register. Manage the overdue liquidation and distribution accounts. Manage performance of staff by implementing performance agreements and ensuring a clear vision. Mentor and coach staff on identified performance gaps. Tailor development needs as identified to ensure that Business Unit stays abreast in field of expertise and deliver on the expectations from stakeholders. Create environment of teamwork, encouraging participation in decision making processes. Identify talent pool through career conversations and using the talent grid principles and develop talent retention. Embrace the Nedbank vision and values by leading by example. Manage the onboarding process of new employees. Prepare an annual action plan in support of the roll-out budget to achieve the business strategy aligned to the estates strategy and ensure implementation of the action plan across a team of estates. Prepare and execute a marketing plan in support of the business strategy across a team of estates. Measure delivery and performance against the annual budget and take action where necessary. Distribute the budget against the team based on the portfolio and track and monitor their delivery against targets. Implement plans and projections to achieve budget. Closely monitor and address shortcomings with individuals. Monitor and manage office errors to keep them within an acceptable level and monitoring cost impact. Track and monitor internal audit findings and ensure appropriate action is taken. Ensure the implementation of governance and compliance standards and adherence to best practice. Manage team risk.

People Specification

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees

Preferred Qualification

Certificate in Financial Planning (CFP)

Essential Certifications

Preferred Certifications

Associate of Trust Companies

Type of Exposure

  • Trust companies (Banking); Law firm with Estates exposure
  • Managing a team of people
  • Creating a business plan
  • Implementing a strategic plan
  • Measuring client satisfaction
  • Working with clients to solve client problems
  • Investigating and reviewing processes to improve client satisfaction
  • Coaching and mentoring others Communicating complex information orally Completing a project with constraints Conducting a needs analysis
  • Providing constructive feedback to employees
  • Communicating job requirements and performance standards to others
  • Conducting performance feedback meetings
  • Conducting performance appraisal interviews
  • Checking performance data to measure employee performance
  • Enforcing disciplinary actions against employees
  • Assuming a key leadership role
  • Recruiting and staffing
  • Managing business risks

Minimum Experience Level

5 – 10 years relative experience

Technical / Professional Knowledge

  • Financial Accounting Principles
  • Performance management
  • Business administration and management
  • Business principles
  • Business terms and definitions
  • Communication Strategies
  • Staff resource planning
  • Operations planning
  • Employee training/development
  • Diversity management
  • Governance, Risk and Controls
  • Change management
  • Principles of project management
  • Business writing skills
  • Management information and reporting principles, tools and mechanisms
  • Service level agreements
  • Consumer behaviour
  • Client Service Management
  • Client service principles
  • Organisational systems

Behavioural Competencies

  • Customer Focus
  • Driving for Results
  • Planning and Organizing
  • Gaining Commitment
  • Decision Making
  • Aligning Performance for Success

 

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Please contact the Nedbank Recruiting Team at +27 860 555 566