May 09

Vacancy – Manager, Quality Assurance – Standard Bank – Claremont Region, Western Cape

Manager, Quality Assurance,Claremont Region, WC


  • Job ID:23387
  • Job Sector:Banking
  • Closing Date:May 17 2017
  • Country:South Africa
  • Region/State/Province/District:Western Cape
  • Location:Claremont


Job Details

Retail & Business Banking

Job Purpose

To support the Local Market, Private Banking Suite/Business Banking Centre Manager in reducing Regulatory and Operational Compliance risks within the relevant Region. To assume responsibility in conjunction with the Regional /Private Banking Suite/Business Banking Centre Manager of all Risk and Compliance matters within the relevant Region. To proactively identify and resolve risks faced by the relevant Regional, Private Banking Suite and Business Centre. To ensure the effective implementation of risk frameworks provided by Customer Markets within the relevant Region, Private Banking Suite and Business Centre

Key Responsibilities/Accountabilities

Risk and Compliance Support

  • Proactively identifies and takes guidance from Regional Leadership in order to mitigate Operational risk and Compliance issues within the relevant POR’s.
  • Puts action plans in place to remediate Risk and Compliance audit findings for the relevant POR’s.
  • In collaboration with the Regional, Private Banking and Business Centre Manager, implements action plans to address audit and operational risk findings.
  • Recommends revision of internal controls to provincial risk where appropriate, to address new or previously uncontrolled risks.
  • Ensures that the correct reporting of excess cash holdings is undertaken when required.
  • Assists the relevant POR Manager by providing input into the Business Continuity Plan, including the updating of staff details and recovery team information.
  • Ensure POR Managers has a Business Continuity Plan (BCM) in place and that it is updated regularly as and when changes takes place, with staff details and recovery team information.
  • Co-ordinates and updates renewal of Dispensations via Provincial Risk Manager.


Occupational Health and Safety

  • Ensures the correct documentation is completed by Team Leaders for incidents (Occupational Health and Safety) that have occurred within the work place during working hours. All relevant documentation has to be housed in a central file for record purposes.  Ensures that the relevant posters are displayed in terms of Labour Law requirements i.e. Basic Conditions of Employment, etc.
  • Assists the Occupational Health and Safety (OHS) 16(2) Representative  in ensuring that all requirements in terms of the Act are met i.e. quarterly/annual audits, appointment of Wardens and First Aiders, emergency evacuation drills, workman’s compensation, annual service of firefighting equipment, scrutiny and replenishment of the First Aid Box (in conjunction with First Aider). Ensure quarterly and annual Occupational Health and Safety Act (OHSA) inspections are conducted
  • Reports on the progress of Occupational Health and Safety (OHS) compliance (when requested or as necessary).
  • Ensures that non-compliance with the OHS Act is reported in the monthly and quarterly compliance reports, and that any concerns regarding OHS matters are reported to the appropriate management office.
  • Ensures injuries in the workplace are reported timeously by POR Management, to Corporate and Investment Risk Consultants (CIRC) for claim purposes.
  • Ensures that all incidents in the workplace (that could have caused injury, and that have in fact caused injury) are reported to Group Compliance (OHS).
  • Ensures that records of all OHS related documentation are kept in accordance with the OHS Act and the bank’s record retention policies.
  • Ensures that all OHS representatives attend relevant training required.


Risk and Compliance Training and Coaching

  • Coaches relevant Point of Representation (POR) on risk and compliance gaps identified.
  • Ensures that all staff within the relevant Regional Private Banking Suite and/or Business Centre attends/completes the required Risk and Compliance training.
  • Attend all compliance training within laid down timelines.



Regulatory Compliance Support for POR’s within Region

  • Monitors the Know Your Customer (KYC) dashboard and the irregularity report to identify Points of Representation (POR’s) that have not complied with KYC requirements and identifies training/coaching needs.
  • Conducts a ten percent Know Your Customer (KYC) and Account Origination sample check for the correct KYC and account opening documents as part of scrutiny, when visiting the POR.


  • Ensures the Scrutiny of envelopes containing Master codes Quarterly for the relevant POR’s.
  • Check and ensure that management take ownership of Levels and Limits of authority (Forex and Operational) and that the required 6 monthly audits are taking place.
  • Ensure that the quarterly surprise checks of all security, equipment and maintenance checks are performed.
  • Check that all Letters of Understanding and Undertaking in respect of loading of data on the Application Scoring System is held at the relevant POR’s.
  • Check that all Letters of Understanding and Undertaking in respect of Operational Authorities Delegated are filed by responsible branch staff.
  • Ensures the High Risk checks for the relevant POR’s are completed as and when required (weekly, monthly and quarterly).
  • Ensure the testing of alarms and panic buttons.
  • Ensures that emergency drills and procedures are carried out.
  • Conducts checks on E2E performed at POR’s to ensure the checks are conducted correctly.  Analyse the E2E error report to identify trends and where applicable, make recommendations to branch management to address skills gaps, when visiting the POR.
  • Conduct spot checks on compliance with Cash Holding Limits in branches and relevant escalation processes being followed where breaches are evident
  • Ensures Report 11191has been actioned by management (new SACS Report).
  • Conduct spot checks on reconciliation and monitoring of branch cash accounts
  • Conducts spot checks on Rejected Transfer accounts, ensuring that the reconciliation is undertaken and that amounts are expunged correctly, when conducting an audit at a particular branch
  • Ensure quarterly checks and scrutinies of all master passwords (time delay locks, alarm systems etc.) are done comprising a physical check and use of the code to verify the master code is valid.


People Management

  • Responsible for inspiring, motivating, leading and managing the team.
  • Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
  • Ensures skills assessments and competency-based training takes place as and when required.
  • Drive 100% compliance training for all staff.
  • Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
  • Ensures skills assessments and competency-based training takes place as and when required.
  • Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
  • Creates an environment in which learning and development are emphasised and valued.
  • Takes personal responsibility for coaching and mentoring others.
  • Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
  • Promotes a culture where the values of the Bank are seen to be ‘alive’
  • Ensures the implementation of the leadership promise and employee engagement programme.
  • Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
  • Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
  • Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
  • Fosters the transformation of the workplace and supports business in the achievement of the undertakings in the transformation scorecard
  • Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.

Preferred Qualification and Experience

Matric. Relevant Business related qualification. Valid Driver’s licence.
5 years branch experience
2- 3 years Risk and Compliance/Audit experience

Knowledge/Technical Skills/Expertise


A good understanding of the bank’s systems, processes and procedures.

Knowledge of risk management principles and practices



5 years branch experience

2- 3 years Risk and Compliance/Audit experience


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