Dec 13

VOIP Service Agent |

This is an exciting opportunity to join a dynamic, fast-growth UK Tech firm. bOnline is a leading provider of Telecoms, Websites and Online Marketing services to small businesses in the UK.


We are searching for outstanding candidates to join our growing VOIP Support Team in a trendy, up and coming area of Cape Town, South Africa


– Assist clients via the telephone, online chat and email with VOIP related queries.

– Work on a ticket based support system.

– Customer training on our VOIP systems

– Provide tutorials, FAQ’s, email assistance and follow up.

– Maintain work activity logs and keep CRM system up-to-date.

– Build relationships with customers over the phone at a level that would make them recommend our service.


– Experience with number porting processes.

– Broad understanding of VOIP.

– Knowledge of telecoms is a plus


– Customer service & good phone etiquette

– Email & online chat support

– Advanced knowledge of computers & the internet

– Eager to continuously learn new systems, practices and grow in the position

Working hours:

10am – 7pm

11am – 8pm

Monday – Friday

Starting Salary: R9000

If you wish to apply for the position please email your CV to tnaylor (at)