Description
Job Title: Solution Implementation Project Lead
Location: Cape Town,ZA
Organization Name: EBU Solution Implementation
Department Description
Brief Description:
· To effectively and efficiently manage the customer order implementation process from order receipt through to order close and handover. Strong emphasis on the delivery of superior levels of customer service. To ensure that implementation costs are minimised and that revenues are realised.
Detailed Description:
Installation implementation
· Validation of order details with customers (Project Scope)
· Efficient ordering and implementation of services according to a pre-defined scope
· Accurate issuing of Purchase Requisitions for equipment compared against the customer contract (Procurement)
· Implementation of all customer projects completed according to a specific product installation methodology
· Vendor management and coordination regarding all external services required for a specific product
· Hardware Management and delivery coordination
· Risk and issue management
· Efficient order close out to ensure soonest possible realisation of revenue
· Facilitate smooth handover to support environment
· Solution handover from Projects to Support
· Participate in various ad hoc internal/OPCO (within the MTN Group) related projects
· End to end third party vendor management from order placement to actual service delivery
· Reporting on third party vendors pertaining to the project lead’s specific project dashboard
Customer Relations
· Exceptional customer service levels to assist in the retention of customers
· Ensure that all stakeholders are kept up to date on order progress
· Facilitation of customer and/or vendor workshops and meetings
· Provide post implementation support to customers and escalate appropriately when necessary
· Professional interaction with engineering team members
Information sharing and reporting
· Provide accurate and timeous internal project reporting.
· Ensure correct billing of the implemented solution sent to Finance
· Effective escalations to relevant internal and external stakeholders (sales person, line manager, etc)
· Effective communication with internal teams (Communications Management)
Project Planning
· Provide project management input to pre-sales processes with regards to customer requests for RFP/RFQ
· Management of project costs
· Project documentation to be maintained (Project Execution)
· Manage end to end testing process prior to Project signoff
· Facilitate accurate customer signoff of projects
Job Requirements
Education:
· Matric
· 3 year Degree / Diploma in Project Management / Engineering or related
· Technical qualification (CCNA, etc) would be an advantage
Experience:
· Min 3 years IP and network related experience , which includes routing protocols , such as BGP , ISIS , incorporating”
· Minimum 3 years experience in Project management including management of a team or virtual team of engineers
· Experience in working within Enterprise arena , as a provider
· Experience in working with Cisco technologies and products
· Experiencing in working with juniper technologies
· Implementation WAN connectivity projects
Additional Details
General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)
Please be specific when listing conditions, requirements, tools of trade and use of motor vehicle/ travel allowances.
· Standard working conditions
· Attending functions after hours
· Flexible hours driven by deadlines
· Valid driver’s licence and own transport
Preference will be given to Female EE candidates, in accordance with the EE Plan.
Local Applicants Only Yes
Expat Applicants Allowed No